We’re a leading UK Call Centre, helping you to service, acquire and retain customers
Inbound Call Centre Services
Your clients deserve first-class customer services they can rely on
Is high-quality and reliable customer services a priority for your business? If it isn’t, it should be. By outsourcing your non-core functions, you can focus on productivity and growing your bottom line.
Confero gives you a complete outsourced customer services and call handling department that complements, supports and enhances your reputation as a stand-out business.
Outbound Call Centre Services
While you do the business, Confero will generate the leads
So you can focus on giving your clients value for money, Confero’s outbound agent teams focus on telemarketing, generating high-quality leads, appointment setting, following up marketing campaigns and reactivating dormant clients.
Most importantly, we will maximise your ROI, grow your client base and open up new markets for your products and services.
Experienced, sector-specific inbound and outbound call handling
Our Bureau and Dedicated agent teams work across a number of industry sectors including financial services, travel & tourism, etailers & retailers, charity fundraising, automotive and insurance.
Whatever messages, offers, incentives or issues you need to communicate to your customers, Confero will deliver them efficiently and with authority.
Bespoke, Flexible Inbound and Outbound Call Centre Services
Confero helps your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive call centre service. We will provide expertise, we will increase your bottom line and our highly-trained, motivated agent teams will be available to your customers, suppliers and stakeholders around the clock.
Adaptive, Decisive and Quickly Mobilised
We use a tried and tested combination of speed and accuracy and we can react to mid-brief and deadline changes quickly and efficiently. Our flat management structure allows us to make fast decisions and we can mobilise our agent teams with ease.
The Best Call Centre Staff in the Business
Our staff love working for us and for you, which is why we have such a low attrition rate. You wouldn t employ staff who do half a job and leave your customers wondering why they deal with you and nor would we. We train them to exacting standards and they deliver for you, every time.
We’re Awake When You’re Asleep
Today s round-the-clock businesses need a round-the-clock call centre who appreciate the on-going need for a 24/7 service. While you re tucked up in bed, our agents are busy handling calls and ensuring your business is working, even while you re not.
No ‘Off the Shelf’ Packages Here
Our service offering is consultative and collaborative. We won t fob you off with a pre-delivered campaign. We ll talk, listen, understand your brief, make relevant and appropriate recommendations and put together the tools you need for a successful campaign. We will then deliver on our promises.
As a Top 20 UK call centre business, Confero has the depth of experience to offer you a comprehensive range of options, each one designed to add real-time value to your business s service offering, including –
- Inbound Response Handling – Bureau Dedicated
- Outbound Telemarketing and Telesales Campaigns
- Overflow and Out-of-Hours Call Handling
- Charity fundraising services
- Fulfilment Services alongside Media Response Handling
- Interactive Voice Response (IVR) and Non-geographic Numbers
By outsourcing your customer service and call handling strategy to Confero, the benefits to your organisation are immediate as we take care of your customers and give you the freedom to focus your attention on your profitability.
For more information about our Bureau agents (a shared desk facility), our Dedicated agents (used to handle customer interactions for a single client) and our automated response services, please follow this call centre services link.
We will –
work with you to grow your business by generating leads, increasing sales, growing awareness and delivering customer services that your customers can rely on
reduce your staff needs and costs as well as increase profits with a flexible approach
reduce your capital outlay on equipment, technology, space and utilities
quickly react and respond to mid-project changes in your brief
use sophisticated technology, including advanced call scripting
be available to your customers 24 hours a day, in response to today s adaptive lifestyles
only ever use highly-trained, knowledgeable and experienced call centre staff you can rely on to get your key messages across
We re based in Wembley, north-west London. Since 2001 we have been offering clients of all sizes and complexities bespoke, specialist inbound and outbound call centre solutions that have consistently driven up sales, increased awareness, solved a host of issues and averted potential disasters.
To read more about the positive effect we ve had on our clients businesses, read our case studies .
Confero gave Resicom an instantly mobilised, 24/7 outsourced call centre so they could focus on quickly growing their UK presence.
Cyprair got a cost-effective call handling solution where every customer spoke to a live agent during peak holiday seasons.
Being FCA / FSA regulated allows us to work across the financial services sector, particularly when dealing with data holding and confidentiality as well as complying with strict regulations in regard to the physical security of our Wembley, London call centre premises.
Our media spokesperson David Freedman often represents the UK Contact Centre industry, and has been interviewed on BBC radio including BBC Radio 5 Live and BBC Coventry Warwickshire on the subject of cold calling, as well as appearing on BBC TV Newsnight.
Confero call centres donate 60 experienced agents, a comprehensive hardware and software infrastructure and full pre-and post-event consultancy to help Soccer Aid 2016 raise much-needed money for UNICEF.
Confero is proud to be a member of the DMA
Data Protection Act Register Entry: Z6778819
Confero is authorised and regulated by the FCA. Firm ref 439234.
2001-2017 Confero Limited, London UK. All rights reserved. Registered in England, No. 04227881
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